In order to provide you with excellent, timely, and quality service, we would like to inform you of our sales policies.

PRICE LISTS:

1. Our price lists contain list prices in U.S. dollars, excluding VAT; all our prices are LAB CDMX (LAB: Free on Board, meaning that the costs of freight and insurance are borne by the customer).
2. The validity of our prices is described in the current price lists, which can be provided directly by your Sales Executive.
3. Price changes and relevant modifications to our price list will be notified via a mass email or directly by your Sales Executive. It is recommended to check with your Sales Executive for the validity of the prices before making a purchase.

PROMOTIONS:

4. All our promotions will be notified through your Executive.
5. All our promotions are subject to the validity specified in the promotion or until stocks are depleted.
6. The promotional prices will only be valid during the promotion period as indicated in the advertisement or the corresponding quotation.

PURCHASE ORDERS:

7. To make a purchase, the distributor must submit their order in writing, specifying the shipping details, delivery address, and send it by email to their Sales Executive's account.
8. The order must specify prices according to the current price list (consult with your Executive to confirm with T BLUE).
9. It is important to specify the method by which your merchandise will be shipped. If you do not have the contact details of a courier/shipping company, we can suggest and quote the cost with some of the companies currently working with T BLUE.
10. The order receiving hours are as follows (Central Time, Mexico City):

CDMX

• From 9:00 a.m. to 4:00 p.m. for delivery at the order site and the delivery time is from 9:00 a.m. to 6:00 p.m.
• Until 11:30 a.m. for same-day shipment via courier.

SHIPPING:

11. Confirmation of the order must be received before 12:30 p.m. for the product to be shipped on the specified day.
12. In all cases, the equipment is not insured by us. The charge for insurance is entirely the responsibility of the customer. The insurance fee is calculated according to the policies of the courier hired. It is recommended to consider the insurance option.
13. If the shipment arrives wet, damaged, altered, or incomplete, it must be reported immediately to T BLUE to file a claim with the contracted transportation company. You have 24 hours to make this report according to the Terms and Conditions of the service contract of the main transport companies.
14. When the insured shipment presents damage or a missing item, please consider the following: a) In case of loss or theft, a written claim must be submitted to T BLUE within 24 hours. b) The recipient of the goods will sign a receipt, and in case of partial loss or damage, the claim must be made immediately. c) If the packaging appears damaged, report it to the courier and inspect the contents of the package in their presence, as this will facilitate any damage claims.                             
15. T BLUE is not responsible for theft or total loss of merchandise; however, when T BLUE acts as the sender, the claims process for lost or missing goods will be managed by T BLUE with the corresponding courier company, and the Sales Executive will notify the customer of each step taken by the shipping service company.                     

DELIVERY TIMES:

16. If the product is not in stock, the delivery time will be agreed upon with the Sales Executive.
17. For special orders and/or equipment, the delivery time will be agreed upon with the Sales Executive.

PAYMENTS:

18. The payment terms are PRE-PAY, or those set by the company in writing with the customer.
19. Customer deposits in M.N. will be considered at the exchange rate on the date the deposits are made.
20. To make deposits, request banking account information from your Sales Executive.
21. The customer must send a copy of the payment receipt and ensure that the deposit has been confirmed to T BLUE’s account before 12:30 p.m. for the order to be shipped the same day. This can be sent by fax or to your Sales Executive's email.

BILLING:

22. At T BLUE, we have the ability to bill you in national currency or U.S. dollars. It is important to note that your payment must be in the currency you wish to be billed in. Billing in dollars and paying in pesos, or vice versa, is not acceptable. Please note your billing preference on your purchase order
23. Billing is done according to the exchange rate in effect on the day according to Banamex.
24. The customer must notify their Sales Executive when there is a change in their fiscal, physical address, or legal entity for billing and delivery purposes. For fiscal changes, the format from the tax authority is required. T BLUE is not responsible for changes that have not been notified.
25. In the case of credit sales billed and paid in national currency, a 10-cent increase will apply to the exchange rate published in the Federal Official Gazette.
26. This does not apply to credit sales billed and paid in dollars.

EQUIPMENT WARRANTY:

27. In general, the warranties for the equipment are as follows: a) Terminals, readers, panels, and equipment – 1 year or as specified by the manufacturer. b) Software – Warranty and policies of the manufacturer apply. c) Accessories and supplies in general – 30 days.
28. Without exception, all warranties are considered "Depot Repair," meaning that we honor the warranty for equipment at our CDMX offices, and freight costs are borne by the customer. T BLUE will cover the return freight (by land) of the merchandise at our cost. The customer must request an RMA (Return Merchandise Authorization) number from the service and customer support department before sending the product to ensure that the product is accepted.
29. The following are not covered by warranty: enclosures, mounts, and bases, only electronic components after installation.

• Turnstiles

30. To apply for a physical replacement warranty, the equipment must be reported before installation to avoid damage to the casing during the installation process. In case of failure during normal use, it will be subject to review to ensure that the equipment sent to the factory is not in poor physical or external condition, or if not, the warranty will only apply to internal electronic components.
31. For detailed warranty policies, consult the Warranty Policies provided by the Customer Service and Support Department.

RETURN OF MERCHANDISE:

32. A written request for the return of the product, specifying the reasons for the return, is required.
33. All returns are subject to inspection, and if installation marks are found, the return will not be accepted.
34. If authorized, a 30% fee will be charged on the returned merchandise for administrative expenses
35. All return shipping costs are the responsibility of the
36. Special orders cannot be canceled or returned.

All provisions in this document are subject to change without prior notice. For further clarification, please contact your Sales Executive.