In order to provide you with excellent, timely, and high-quality service, we inform you of our sales policies.

PRICE LISTS

1. Our price lists contain list prices in US dollars, excluding VAT; all of our prices are LAB CDMX (LAB: Free on Board, a term which means that freight and insurance costs are the responsibility of the customer).
2. The validity of our prices is described in the current price lists, a detail that can be provided directly by your account manager.
3. Price changes and relevant modifications to our price list will be notified through a mass email or directly communicated by your Sales Executive. It is recommended that you verify the validity of the prices with your Sales Executive before making a purchase.

PROMOTIONS:

4. All of our promotions will be notified through your Executive.
5. All of our promotions are subject to the validity specified in the promotion or until stocks run out.
6. traduce The prices of promotions will only be valid during the validity period of the promotion, as indicated in the corresponding advertisement or quote.

PURCHASE ORDERS:

7. To make a purchase, the distributor must send their order in writing, specifying the shipping details, delivery address, and email it to their Sales Executive's account.
8. It is required that the purchase order specify the prices according to the current price list (consult with your Executive to confirm with T BLUE).
9. It is important to specify the method by which your goods will be shipped. In case you do not have the contact information for a courier/freight company, we can suggest and provide a quote for the cost with some of the companies that currently offer services and work with T BLUE.
10. The hours for receiving purchase orders are as follows (Central Time, Mexico City):

CDMX

• From 9 AM to 4 PM for on-site order placement, and order delivery is from 9 AM to 6 PM.
• Until 11:30 AM for same-day courier shipment of the order.

SHIPPING

11. Order confirmation is required before 12:30 PM for the product to be shipped on the specified day.
12. In no case are the equipment insured by us. This charge is entirely at the customer's expense and risk. The insurance charge percentage is calculated according to the policies of the courier service hired. It is recommended to consider the insurance option.
13. In the event that the shipment arrives wet, broken, altered, incomplete in the number of boxes, etc., it is necessary to inform T BLUE immediately in order to file a claim with the hired transportation company. You have 24 hours to make this report, in accordance with the Terms and Conditions of the service contract of the main transportation companies.
14. When the insured shipment shows damage or missing items, please consider the following: a) In case of loss or misplacement, you must submit your claim in writing to T BLUE within 24 hours. b) Please note that the person receiving the shipment will be signing for it as received in good condition. In case of partial loss or damage, the claim must be made immediately. c) If you notice the packaging is in poor condition, report it to the courier staff and inspect the contents of the package in their presence. This will facilitate any damage claim.                             
15. T BLUE is not responsible in case of theft or total loss of the goods; however, in cases where T BLUE acts as the sender, the processing of claims for lost or misplaced goods will be managed by T BLUE with the corresponding courier company. The Sales Executive will notify the customer about the resolution of each step by the contracted shipping service company.                     

DELIVERY TIMES:

16. In cases where the product is not available in stock, the delivery time will be agreed upon with the Sales Executive.
17. For special equipment and/or orders, the delivery time will be agreed upon with your Sales Executive.

PAYMENTS:

18. The payment terms are PRE-PAY, or those that the company establishes in writing with the customer.
19. Customer advances deposited in local currency (M.N.) will be considered at the exchange rate on the date of the deposit.
20. To make deposits, please request banking account information from your Sales Executive.
21. The customer must send a copy of the payment receipt and confirm that the deposit has cleared into T BLUE's account before 12:30 PM for their order to be shipped the same day. This can be sent via fax or to your Sales Executive's email.

INVOICING:

22. At T BLUE, we have the option to invoice you in local currency or in US dollars. It is important to consider that your payment must be in the currency you wish to be invoiced in. It is not acceptable to invoice in dollars and pay in pesos, or vice versa. Please note your invoicing preference in your purchase order.
23. Invoicing is done according to the current exchange rate of the day as per Banamex.
24. The customer must notify their Sales Executive when there has been any change to their fiscal address, physical address, or corporate name for invoicing and product shipping. For fiscal changes, the official form from the tax authority showing the change is required. T BLUE is not responsible for changes that have not been notified.
25. In cases of credit sales invoiced and paid in local currency, please note that a 10-cent increase will be applied to the current exchange rate of the day, as published in the Official Gazette of the Federation.
26. This does not apply to credit sales invoiced and paid in dollars.

EQUIPMENT WARRANTY:

27. In general, the warranties for the equipment are as follows: a) Terminals, readers, panels, and equipment – 1 year or as indicated by the manufacturer. b) Software – Warranty and policies of the manufacturer apply. c) Accessories and supplies in general – 30 days.
28. Without exception, all warranties are considered "Depot Repair," meaning that we validate the equipment warranties at our CDMX offices. The customer is responsible for the freight charges to send products for warranty service. T BLUE will cover the return freight (land transportation) of merchandise at our expense. The customer is required to request an RMA (Return Merchandise Authorization) number from the Service and Customer Support department before sending the product, in order for the product to be accepted.
29. The following are not covered by warranty: enclosures, mounts, and bases, which only apply to electronic components once they have been installed.

• Turnstiles

30. To apply a warranty for a physical replacement, the equipment must be reported before installation to avoid damage to the casing during the installation process. If it fails during normal use, it will be subject to a review to ensure the equipment sent to the factory is not in poor physical or external condition. If not, the warranty will only apply to internal electronic components.
31. For more details about our equipment warranties, please refer to the Warranty Policies provided by the Service and Customer Support department.

MERCHANDISE RETURNS:

32. A written request for the product return is required, specifying the reasons for the return.
33. All returns are subject to inspection for approval; if there are installation marks, the return will not be accepted.
34. If authorized, a 30% fee of the returned merchandise value will be charged for administrative expenses.
35. All shipping costs generated by the return are the customer's responsibility.
36. For special orders, cancellations and returns are not allowed.

All the instructions in this document are subject to change without prior notice. If you need any additional clarification, please contact your Sales Executive.